Monlings support
Email support@xipem.com. We answer in English or Portuguese, usually within 2 business days.
Please include your install ID (in the game: Settings, under "Install ID"), your iPhone model and the app version. With the install ID we can find your purchases.
Common questions
I bought coins but did not get them
Close the game completely and open it again while online: unfinished purchases are delivered on the next start. If the coins still don't arrive, email us your install ID and the Apple receipt (from your email or https://reportaproblem.apple.com).
How do I get a refund?
Refunds for App Store purchases are handled by Apple: https://reportaproblem.apple.com. Coins from a refunded purchase are removed from the game.
I deleted the game. Can I get my progress back?
No. Monlings has no accounts: your progress and coins are saved only on your device, so deleting the app deletes them. Purchased coins can't be restored after a reinstall.
How do I delete my data?
In the game: Settings > Delete my data. Or email us your install ID. See the privacy policy for details.
How do I change ad privacy choices?
In the game: Settings > Ad privacy options. Tracking: iOS Settings > Privacy & Security > Tracking.